Help to Buy South has helped hundreds of people to purchase or rent their new home.  Here are just a few of the success stories:

Matt and his family have nominated Katie at BPHA for a Shared Ownership Superstar award for helping them climb onto the property ladder

Matt and his family have nominated Katie at BPHA for a Shared Ownership Superstar award for helping them climb onto the property ladder

For Matt and his family buying a home they could call their own was high on their list of priorities. As first time buyers who had previously privately rented they decided to look into Shared Ownership to get them on the property ladder, "Both myself and my partner are very career driven and earn relatively healthy salaries" explains Matt, "and while we could manage to pay monthly mortgage repayments the deposit for a property on the open market was unrealistic."

They registered with Help to Buy South and soon received an email notification about a property that matched their requirements. They contacted BPHA for more information.

"The initial information and guidance we received from Katie at BPHA was very informative and helpful which was well received as we had no experience of buying a house" continues Matt, "when we first started our journey to buy a property we thought it would be a straightforward experience as we are a family of 4 and were renting at the time so had the flexibility to move anytime."

They experienced a few initial hiccups with their mortgage application but then Katie recommended an Independent Financial Advisor who regularly works with BPHA customers. "My wife is self-employed and this provided obstacles for us" says Matt, "feeling very disappointed we spoke to Katie who recommended we talk to BPHA's preferred mortgage advisor as a last shot. I took her advice and luckily he had the knowledge to try one more angle which naturally worked."

After welcoming in a new year they were moving in to their own home and they feel they have a lot to thank Katie for "Katie was extremely proactive and patient and it always felt like she was working on our side" says Matt, "and we honestly believe without her persistence we would not have secured the family home we are so fortunate to have."

They started moving into their new home as soon as they got the keys "We packed the kids on a mini holiday to my parents and we moved straight in" says Matt, "maybe stopping for a few drinks to celebrate whilst we unpacked."

Their new home is everything they could've asked for, Matt explains "We love it all. The area is very private and friendly. We have two children and feel it is a very safe area for them to go outside and play, this was a big factor for us. Even the dog has not managed to escape yet" he laughs.

Matt and his family want to nominate Katie for a Shared Ownership Superstar award to thank her for her outstanding customer service she gave them, "Our journey had stressful moments that we had to resolve but luckily BPHA and Katie assisted us with anything we asked and we are very grateful for this. From the beginning right up to the day Katie met us at the property with our keys and a hamper, we cannot thank them enough."