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Magnus nominates Crest Nicholson's Sales Team at Tadpole Garden Village as his Help to Buy Heroes!

Magnus nominates Crest Nicholson's Sales Team at Tadpole Garden Village as his Help to Buy Heroes!

Magnus and his family nominated the sales team at Tadpole Garden Village for a Help to Buy Hero Award for making their home move an exceptional experience.

For Magnus Gregory and his family moving into their new home at Tadpole Garden Village in Swindon wasn't completely hiccup free but the sales team there really went out of their way to help them. "The ladies at the Evolve sales office looked after us in a genuinely warm and friendly manner throughout the buying process" explains Magnus, "from ensuring that our 2 year old toddler was occupied and involved during our many visits to site to giving us regular progress reports."

As Magnus and his wife were moving into their new family home they were not new to the process of buying a home and some of the delays that can come with it.

"The most memorable time was moving day" he says, "we had delays with our mortgage provider and it didn't look like our funds were going to be released on time. Julie ensured that we were able to continue with our carpet fitters, and that our removals team were supplied with tea and coffee."

The service the team provided the family with was really outstanding and made a big impact on this important day.

"As time pushed on into the afternoon we were concerned we wouldn't be moving in that day" continues Magnus, "but without a fuss Julie told us to move our belongings into our new home. She made the day as stress free as possible even presenting us with the most amazing chocolates and a card. Eventually the funds were transferred late that day but Julie didn't make it her primary concern so we really wanted to say thank you for that."

"The whole experience of buying our home here just wouldn't have been the same with Julie, Kate and Michelle" he adds, "being just a few homes away from the sales office we still regularly see the ladies and they're never to busy to say hello, and see how the family are doing. They are a genuine warm and friendly team."

On the first night in their new home Magnus and his family didn't immerse themselves in TV or the internet but enjoyed their beautiful new family home, "we sat on the sofa listening to music with our back doors open looking at our new garden" he says "our favourite part of the home is the garden, as well as the quality of the home and the nearby open green spaces."

For more information on the Help to Buy Equity Loan Scheme read our downloadable guide.